Shipping Policy

Thank you for shopping at Homessen.

At Homessen, we offer practical and smart home essentials designed to make everyday living easier, tidier, and more convenient. Please read our Shipping Policy carefully before placing an order.

Order Processing & Shipping Time

Once your order is placed, our team will begin processing it as soon as possible.

The total delivery time includes both processing time and shipping time.

Processing Time: The period when your order is prepared, packed, and handed over to the shipping carrier. This may vary depending on product availability and order volume.

Shipping Time: The time from when your package is shipped until it arrives at your delivery address.

Please note: During peak seasons, holidays, promotional periods, or unexpected carrier delays, processing and delivery may take longer than usual. We appreciate your patience and understanding.

Estimated Delivery Time

For international shipping, the total delivery time typically ranges from 2–3 weeks, depending on the destination, customs clearance, and local delivery conditions.

Customs & Import Fees

Please be aware that some countries may charge additional customs duties, taxes, or import fees upon delivery.

These fees are determined by your local customs authorities and are beyond our control.

Customers are responsible for any applicable customs fees, taxes, or duties required by their country.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking link so you can monitor your package.

Please allow up to 5–7 business days for tracking information to appear or update in the carrier’s system.

If tracking shows no update within the expected timeframe, please do not worry immediately. In some cases, tracking updates may be delayed by the carrier.

If your package is delayed beyond the estimated delivery date, please contact our support team for assistance.

Incorrect Address

Please double-check your shipping address before completing checkout.

Homessen is not responsible for lost, delayed, or misdelivered packages due to incorrect or incomplete addresses provided by customers.

If your parcel is returned due to an incorrect or incomplete address, shipping fees are non-refundable. Additional shipping fees may apply if you request the order to be reshipped.

If you contact the carrier directly to forward, redirect, or change the delivery address, we cannot guarantee safe delivery and cannot be held responsible for any loss or damage caused by the redirection.

Shipping Issues

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the issue.

If tracking shows no update for more than 15 days for U.S. orders or 25 days for international orders, you may contact us to request assistance, a replacement, or a refund review.

If your package is marked as delivered by the carrier but you did not receive it, please check with your local carrier, neighbors, building management, or front desk first. After that, contact our support team for further assistance.

Multiple Item Orders

Orders with multiple items may be shipped separately depending on product availability, warehouse location, or carrier handling.

If your items arrive in separate packages, you will not be charged extra shipping fees.

You may receive multiple tracking numbers for the same order.

Additional Notes

The time frames above apply primarily to standard shipping orders.

Some heavy, bulky, or special handling items may require longer processing or delivery times.

International shipments may be delayed due to customs inspections, local postal services, weather conditions, or other circumstances beyond our control.

Delivery times are estimates and are not guaranteed.

Contact Us

If you have any questions or concerns regarding your order or shipping, please contact us:

Homessen Support Team
Email: support@homessen.com
Address: 1500 N GRANT ST STE R, DENVER, COLORADO, USA